The Law Firm of 2030: How Shifting Models, Economics and Expectations are Reshaping the Operating Model

Key takeaways from a panel at the 2026 Legal Innovation Forum in Toronto

Tania Djerrahian, Senior Director of Innovation and Knowledge Management, recently spoke on a panel titled “The Law Firm of 2030: How Shifting Models, Economics and Expectations Are Reshaping the Operating Model” at the Legal Innovation Forum Toronto 2026. These are some of her key takeaways from the panel:

• Client expectations have evolved. Clients are no longer just curious about artificial intelligence – they expect firms to be using it thoughtfully, with clear policies and safeguards that enhance the service they receive. Innovative delivery is now part of the value proposition alongside legal expertise.
• The focus is on value. Clients increasingly seek predictability, transparency and efficiency. While AI will not replace sophisticated legal advice, it is prompting firms to rethink how matters are scoped, managed and delivered. This is an opportunity to better align with client objectives while maintaining the quality and rigor they expect.
• AI supports – not replaces – lawyer development. AI can help junior lawyers build strong legal foundations by reviewing and improving AI-assisted work, fostering judgment and critical thinking. Used effectively, AI accelerates the path to higher-order skills like strategy, risk assessment and client counseling.
• Relationships remain the ultimate differentiator. Technology changes how we work, but not the importance of trust. Clients choose advisers who understand their business, anticipate needs and invest in long-term success. Law remains a service industry, and those who combine innovation with judgment and a true understanding of their clients and their business will stand out.

As we all navigate the transition related to AI, communication is key. These sessions and ongoing discussions, especially when clients are part of the conversation, are essential for fostering better collaboration and ensure we are meeting the evolving needs of our clients.